Last Updated: May 31, 2025
At utilitybilling.legal, we prioritize your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our utility bill payment portal and payment reminder service. By using our website, you agree to this policy.
Who We Are
Our website address is: https://utilitybilling.legal. We provide a platform for utility bill payments and assist utility providers with professional payment reminders for overdue accounts.
Information We Collect
- Personal Information: Name, email address, phone number, and utility account number (when you make a payment or are contacted via our reminder service). Payment details (processed securely through third-party gateways like Stripe or PayPal).
- From Utility Providers: Customer lists with overdue balances (name, contact details, amount owed), provided by utility providers for reminders.
- Automatically Collected: IP address, browser type, and device info (via Google Analytics and cookies).
- Cookies: We use cookies to enhance functionality (e.g., session management during payments) and track usage. Manage preferences in your browser settings.
How We Use Your Information
- Process utility bill payments securely.
- Send professional payment reminders (via email or SMS) for overdue balances.
- Communicate about your account or services (e.g., payment confirmations).
- Improve our website (via Google Analytics).
- Comply with legal obligations.
Who We Share Your Data With
We do not sell your data. We may share it with:
- Third Parties: Payment processors (Stripe, PayPal) for transactions. Communication tools (WP Mail SMTP for email, Twilio for SMS) for reminders. Google Analytics for usage tracking.
- Utility Providers: Payment status updates shared with the relevant provider.
- Legal Requirements: As required by law to comply with legal obligations.
How Long We Retain Your Data
- Payment data: Retained for 6 months for record-keeping.
- Customer lists: Deleted after payments are settled or reminders are no longer needed.
- Analytics data: Retained for up to 26 months (per Google Analytics settings).
Data Security
- Payments are processed via PCI-DSS compliant gateways.
- We use SSL (https://) for secure data transmission.
- Security plugins (e.g., Wordfence) protect against unauthorized access.
- We do not store sensitive payment details on our servers.
Your Rights
Under laws like GDPR and CCPA, you may:
- Request access to or deletion of your data.
- Correct inaccurate information.
- Opt out of reminders by paying your balance or unsubscribing.
- Manage cookies via your browser.
To exercise these rights, email support@utilitybilling.legal.
Payment Reminders and Fair Debt Collection
We send respectful reminders on behalf of utility providers, adhering to fair debt collection practices (e.g., U.S. Fair Debt Collection Practices Act). Opt out by paying or contacting us.
International Data Transfers
Data may be processed in the U.S. (via Easy WP hosting). We ensure compliance with data protection laws (e.g., GDPR) for transfers.
Changes to This Policy
We may update this policy as needed. Changes will be posted here with an updated “Last Updated” date.
Contact Us
For questions, contact us at support@utilitybilling.legal.
